Terms and conditions

Who runs Red Dog Casino

Red Dog Casino is run by Wonder Play Company N.V. under company number 162233. Our licence, number ALSI-122310020-F16, comes from the Autonomous Island of Anjouan in the Union of Comoros. We can change these terms at any time. A new version applies from the moment it is published, and the English text decides any dispute over a translation.

Who can play

You must be over 18, or older where your local law sets a higher age. People living in or connecting from Georgia, Israel, the Netherlands, Russia, Ukraine, the United Kingdom, Kansas or Michigan cannot place bets or log in, and a VPN does not change that. You alone decide whether online gambling is allowed where you live. Our staff, their families and our affiliates cannot play for real money.

Your account

Each person, household, device, IP address or business address may hold only one account. We remove duplicate accounts and void their winnings. Keep your login and password secret and log out after each session. At registration you pick one account currency: AUD, CAD, EUR or USD. You cannot sell or hand your account to someone else. To close it, email our support team from the address you registered with.

Deposits

We take Visa, MasterCard, Amex, Discover, Neosurf, Bitcoin, Litecoin, Ethereum, Flexepin and Tether USDT. Every payment must come from a card or account in your own name. After your first successful deposit we confirm the purchase with you by phone. We charge no deposit or payout fees, though your bank or payment provider may. On request we set a daily, weekly or monthly deposit limit.

Payouts

Before your first payout you need at least one deposit, wagered at least once. We also check your identity: ID, both sides of each card you deposited with, a proof of address from the last 3 months and your Bitcoin wallet or bank wire details. Documents are reviewed within 2 to 3 business days. One payout is capped at $2,500, a cap your Customer Level or VIP host can change, and only one payout can be pending at a time.

Bonuses

Bonuses are not credited automatically. You claim them in your account or through support, one active promotion at a time. During wagering the largest bet is $10 unless an offer says otherwise. Slots, keno and scratch cards count in full, card games count 20%. Deposit bonus money is for play only and is removed when you ask for a payout. Breaking the bonus rules can cost the winnings and the account.

Account closure and errors

We may suspend or close an account that breaks these terms, and keep the balance in cases such as false details, several accounts, shared accounts, bots or reversed payments. Bonus money still unused is never paid out on closure. Winnings that come from a malfunction or system error are void.

Complaints

Send a complaint about a game round in writing within 14 days. Our support team tries to settle it first and then passes it to management. Use your registered email address for every message about these terms.